Contact Us
Got a question about one of our reviews, spotted something out of date, or want to flag a casino we should look at? This page explains how to reach Casino Sites and what we can realistically help with.
What we can help with
Casino Sites is an independent research and comparison site covering online casinos available to US players. We're not a casino ourselves, so we can't process deposits, resolve withdrawal disputes, or access anyone's player account. What we can do is help with:
- Corrections to bonus terms, ratings, or details on our pages
- Questions about how we research and rank the sites listed here
- Feedback on a casino you think deserves coverage or a second look
- General queries about how online casino bonuses, licensing, or payments work
- Reports of broken links, outdated offers, or factual errors
What we can't help with
If you're having trouble with a deposit, a withdrawal, a locked account, or a bonus dispute at a specific casino, that's a matter for the casino's own customer support team, not for us. Each operator listed on this site runs its own support channels — live chat, email, or phone — and they're the only party who can look into your account directly. If you're unsure where to start, check the casino's help section or the terms and conditions on your account page for their direct contact details.
If gambling has stopped being fun
If you're reaching out because gambling is affecting your finances, mood, or relationships, please don't wait to act. Every licensed US operator offers deposit limits, time-outs, and self-exclusion tools, and independent support is available around the clock through organizations such as the National Council on Problem Gambling. Our Responsible Gambling page has more detail on setting limits, recognizing warning signs, and where to find confidential help.
Before you write in about a bonus
A lot of the messages we get are about welcome offers, so a quick check first can save time. Bonus terms — wagering requirements, expiry dates, eligible games, maximum withdrawal caps — sit with the casino, not with us, and they can change without notice. Offers such as Raging Bull's 410% match or Uptown Aces' 600% new-player bonus are accurate as of our last review, but always confirm the live terms on the operator's own site before you deposit. If something doesn't match what we've published, that's exactly the kind of correction we want to hear about.
How we handle your message
We read every message that comes in, though as a small independent team we can't guarantee a reply to every one, especially account-specific queries that belong with a casino's own support desk. For general contact routes — email, contact forms, or social channels — check the footer of this site or our About Us page, which sets out who we are and how the site is run. Our full Terms and Conditions also cover how we operate and the limits of what we're responsible for.
A few things that help us help you
- Tell us which page or casino your message relates to, with a link if you have one
- Include the date you saw the information, especially for bonus terms or ratings
- Keep account numbers, passwords, or full card details out of any message
- If it's a dispute with a casino, contact their support first — we can't intervene in individual accounts
Whether you're double-checking a wagering requirement, flagging an outdated offer, or just want to know more about how we put our rankings together, getting in touch is straightforward. We'd rather correct a mistake than leave it standing, so if something on this site looks wrong, tell us.